Backtrace offers an Alert capability that enables teams to be notified at Warning and Critical levels if error reports climb to a critical rate. Alerts are configured to fire a workflow integration notification (ie a message through Slack or a ticket in Jira) when an error group’s count of crashes, within a defined timeframe, reaches a specified threshold.
The error count can be grouped by any attribute indexed in Backtrace. Common use cases include grouping by fingerprint, platform, or version. Filters can also be applied to alerts in order to exclude less relevant error report rates (such as errors reported from internal environments or within muted fingerprints).
Alerts can be created from the explore view after applying filters by using the “export as” button:
Configuration can be entered in the following window:
In this example, we are filtering for crashes in the production release channel in non muted fingerprints and grouping by fingerprint. The thresholds are set to fire a warning if any fingerprint within the filter gains 10 new objects within 5 minutes, and a critical alert if any fingerprint within the filter gains 20 new objects within 5 minutes. Alerts will be spaced by the notification interval, set to 15 minutes in this example. The final step in configuring the Alert is selecting a workflow integration for the notification to be sent via.
Once an alert has been saved, its configuration will display under Project settings | Alerts.
When a threshold is met, a notification including a link to the alert’s Activity feed (under Project settings | Alerts) will be sent to the integration configured.
The activity feed will display the fingerprint(s) that met the alert, providing teams with the information they need to investigate the spike.
Alerts can also be created, edited, or deleted from Project settings | Alerts, with the limitation that attribute filters cannot be edited from this endpoint (the explore view must be used for alerts with attribute filters).
Please reach out to our support team, via the in-app widget or at email@example.com, with any feedback or questions about alerts!